Associate Digital Engagement Reporting Officer

  • Company: UNHCR/CMU
  • Job Location: Copenhagen - Denmark
  • Date: August 7, 2019 22:47
  • Employment Type: Any
  • Experience: Any
  • Job Functions:

    Information Technology, Marketing

Job summary

UNHCR is recruiting for an Associate Digital Engagement Reporting Officer (Digital Engagement Section, Digital Marketing) sub-contracted under UNOPS in Copenhagen, Denmark. The successful candidate will be based in Copenhagen and working for UNHCR’s External Relations Division, Digital Engagement Section (DES), Private Sector Fundraising (PSP).

Job description

Terms of Reference

Associate Digital Engagement Reporting Officer,


Digital Engagement Section

UNHCR, the UN Refugee Agency, is offering a full time position within the Digital Engagement Section, Private Sector Partnerships Service. 

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.  Every year millions of men, women and children are forced to flee their homes to escape conflict and persecution.  We are in over 130 countries, using our expertise to protect and care for millions of people.

The Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025.  This strategy focuses on both Individual Giving and Private Partnerships and Philanthropy (PPH) and identifies priority fundraising markets and regions.


Title: Associate Digital Engagement Reporting Officer
Duty Station: Copenhagen, Denmark
Duration: 1 September 2019 – 31 December 2019, with opportunity for extension in 2020
Contract Type: International Specialist (UNOPS IICA1, equivalent to P2)
Posting date: 5 August 2019
Closing date: 19 August 2019


Organisational context

UNHCR is recruiting for an Associate Digital Engagement Reporting Officer (Digital Engagement Section, Digital Marketing) sub-contracted under UNOPS in Copenhagen, Denmark.  The successful candidate will be based in Copenhagen and working for UNHCR’s External Relations Division, Digital Engagement Section (DES), Private Sector Fundraising (PSP).

 Established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.  UNHCR has helped over 50 million people to restart their lives and works in 125 countries to care for the world’s millions of refugees, internally displaced and stateless persons.

 PSP has been operating for over 10 years, working globally with different UNHCR regional and country offices and conducting a variety of activities to fulfil one simple primary purpose: maximize private sector funds while spreading awareness and advocating for a greater understanding of the refugee story, growing a global community in support of refugees and UNHCR.

 The increased engagement of digital supporters is at the heart of UNHCR’s private-sector fundraising strategy.  The digital engagement team creates, builds, and promotes digital solutions for all UNHCR’s audiences including the public, partners, refugees, governments and colleagues to change the way UNHCR communicates and engages through digital technology and channels. 


Duties and responsibilities

The Digital Engagement Section sits under PSP (Private Sector Partnerships) within the department of External Relations (DER), and serves departments within DER and the wider organization. 


The position will work with key stakeholders at HQ and in the regional offices to develop and implement key actionable digital impact reporting documents including online supporter and donor income, restricted giving reporting, digital advertising, social media, email, website traffic, online user behaviors and audience research. This will require the collection of data across multiple sources creating reporting dashboards (PowerBI), and reporting and providing actionable insights on all applicable online performance metrics globally.

 Purpose and Scope of Assignment:

Accountability (key results that will be achieved):

  • Analysing, transforming, and explaining simple and complex data into usable and actionable insights.
  • Maintain and strenghen the reporting services offered by the Digital Engagement team across PSP and and the wider organization.

Responsibility (process and functions undertaken to achieve results):

  • Support on the update and maintenace of data to ensure that data quality standards are met and that data is held, queried and reported on in a consistent manner.
  • Assist in designing and automating the ideal suite of digital reports that are effective, scalable, and easy to understand (e.g. dashboards) in order to meet UNHCR requirements
  • Extracting data from the Digital Data lake in Google Big Query for analysis with MSPowerBI or excel
  • Write SQL queries in Google BigQuery to create new data tables (views) derived from the Digital Data lake tables to be used in MS PowerBI
  • Write SQL queries in Google BigQuery to do ad hoc analysis and quality checks from the Digital Data Lake
  • As new systems are added to UNHCRs Digital Marketing tech stack, translate the reporting needs from the new systems into required data schemas for the Digital Data Lake.
  • Manipulate and analyze large data sets to prepare and maintain digital impact reports.. Identify trends, provide recommendations, and share insights and digital best practice across PSP network.
  • Identify trends, provide recommendations for improving digital performance, and share insights and digital best practice across teams and internal stakeholders
  • Assist the digital team with ad-hoc global reviews, internal digital financial reporting, audits and quality reviews.
  • Provide daily updates on online revenue during emergencies as well as regular and end-of-campaign reports for global PSP campaigns.
  • Work closely with colleagues in DER/PSP and other UNHCR departments to create and maintain PowerBI dashboards on online user behaviour accross UNHCR online properties.
  • Support data-driven optimizations and decision making actions regarding content, functionality and layout in order to deliver an opimal experience for online visitors and to increase aqualified traffic.
  • Prepare and maintain quarterly financial reports on online donors and income, ensure financial reports are in line with PSP definitions and objectives and provide support and guidance on the use of these reports to regional PSP offices using the global instance of donor database to ensure financial reporting on online income is accurate and consistent across PSP markets.
  • Minuting and preparing reports for regular internal and external meetings. Building strong relationships and collaborating with digital marketing teammates.
  • Tracking online campaign performance, providing actionable data for digital marketing colleagues and working collaboratively to improve donor journeys and increase online acquisition and retention.
  • Assist the team in maintaining accurate information for all online donation landing pages, monitor the compliance with global naming convention on tracking of ecommerce, online advertising and email marketing activities.
  • Work closely with regional Digital Marketing colleagues in the wider PSP network, provide reporting support and help to build reporting capacity in PSP markets.
  • Present data and analysis at internal meetings and with external suppliers
  • Advise manager, team and other departments and stakeholders about the best use of data and analysis.
  • Contribute to the development of the UNHCR/PSP data strategy.

Job qualifications

Essential minimum qualifications and professional experience required

The ideal candidate will be required to have:


  • Possess Bachelor's or Master’s degree in Information Technology, Computer Science, Management of Information Systems, Communications, Social Sciences or related field (required)

 Work Experience:

  • Minimum of 3 years relevant work experience in combination with a Bachelor degree or 2 years for a Master degree holders (required)
  • Working knowledge of digital marketing (required)
  • Working knowledge of Google Marketing Platform and Google 360 (required)
  • Working knowledge of direct mail, telemarketing and DRTV (desired)
  • Working knowledge and experience of Microsoft Power BI
  • Demonstrated ability in managing data and information, processing analysis, and evaluation (required)
  • Experience working for a UN agency or similar international humanitarian organization (desirable)


Key Competencies:


  • Quick learner who is self-motivated, has a positive approach and eager to grow their capabilities (required)
  • Strong analytical, conceptual and problem-solving abilities (required)
  • Excellent organisational and project management skills (required)
  • Ability to prioritise and manage multiple projects simultaneously (required)
  • Experience of building simple models and data manipulation, dealing with datasets, graphing plots, and deriving conclusions from data (required)
  • Experience of coordinating projects and programs across multiple internal teams and stakeholders (required)
  • Strong project management skills (required)
  • Strong writing skills and technological literacy and ability t6o use a wide range of web related applications (required)
  • Strong interpersonal skills and ability to maintain effective working relationships with people in a multicultural, multi-ethnic environment with sensitivity and respect for diversity (required)
  • Excellent analytical and numerical skills (required)
  • Excellent verbal and written skills, with a precise attention to details (required)
  • Good report writing skills to present analysis outcome and insights in a clear way (required)




  • Knowledge of data storage structures and the various ways data can be applied to aid in reporting via business intelligence tools (required)
  • Experience of using and maintaining business intelligence tools (required)
  • Experience of using Microsoft Power BI for creating dashboards (required)
  • Experience of digital measurement metrics, and producing online performance reports (required)
  • Ability to digest large amounts of information to provide presentable and actionable data (required)
  • Advance Excel skills and experience using Microsoft Office (required)
  • Experience with CRM systems and data management (required)
  • Experience with Salesforce CRM (desirable)
  • Good understanding of current online/digital technology (required)
  • Experience with site analytics platform Google Analytics (required)
  • Experience with Google Marketing Platform (desirable)
  • Prior digital marketing experience strongly preferred (desired)
  • Experience working with SQL strongly (desired)
  • Experience with Google Cloud Platform Big Query (desired)
  • Experience with online payment gateways (desired)



  • Fluency in English both verbal and written (required)
  • Knowledge of another UN language (desired)



The successful candidate will be based in Copenhagen, Denmark.




This position is initially up to the end of the year with possibility of extension. It is a full-time role starting from 8:30am to 5pm from Monday to Friday (40 hours per week).


Applicants to this vacancy should meet the following eligibility criteria: personnel under an internationally issued UNOPS Individual Contractor Agreement (ICA) perform specialist, expert or advisory functions outside their home country or place of residence. Consequently, those holding any national or local contract with the UN (e.g. GS/LICA/local contractor/local consultant etc.), are not eligible to apply to this international vacancy announcement in the same country they were hired, irrespective of their nationality.


To apply

Interested applicants should submit an updated and signed Personal History Form (PHF) to indicating Associate Digital Engagement Reporting Officer” in the subject of the email no later than Monday 19 August 2019 (midnight Copenhagen time).


Personal History Forms are available at PHF Form / Supplementary Sheet.


The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

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